Refund policy

United States Return Procedure

From the date you receive your parcel, you have 30 days to request a return or an exchange on a new item. Certain conditions must be met for a return, exchange or refund to be valid:

• If you receive a damaged parcel or damaged items, you are entitled to withdraw by requesting an exchange for the same or another item, or to request a refund.
• Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be resold as new, together with the purchase invoice, in order to obtain a refund of your order.
• A delivery returned to us by the carrier because you were absent from your home or did not collect it from the pick-up point will result in a new item being sent or your order being refunded, at your choice.

For all of these conditions, please contact us by email at contact@pandrum.fr, with photo evidence and a written explanation of the problem.

If one or more of these conditions is met, we will check that your request is valid and process a refund of your order. Contact us before sending your return so we can provide return instructions. Approved US returns must be sent to the following address: AEY Scale LLC, 1603 Capitol Ave, Ste 413 E243, Cheyenne, WY 82001, United States. Return shipping costs are fully covered by Pandrum.

The refund will be made to your original payment method. Processing can take up to 14 days to appear on your bank account.

Questions?

Please refer to our FAQ, or write to us at contact@pandrum.fr.